HOW DO I MAKE A PURCHASE?

Shopping at JANET + GEORGE is easy: browse by designer or category (Women’s or Men’s Clothing, Shoes, Bags and Accessories).

  • Choose your size and color (if applicable) and click the ‘ADD TO CART’ button on the product page.
  • Review the items in your shopping cart.
  • Click on ‘PROCEED TO CHECKOUT’ to complete your order.
  • Follow the prompts at checkout.
WHICH PAYMENT METHOD DOES JANET + GEORGE ACCEPT?

JANET + GEORGE accept transactions via our secured PayPal gateway. You can pay safely with your Visa, MasterCard, American Express, Maestro or your PayPal account. You don’t need to have a PayPal account to make payments.

HOW MUCH WILL MY DELIVERY COST?

Nothing. As a valued customer taking your time to shop on JANET + GEORGE, and supporting our new and emerging fashion designers, is all we can ask for. To show you our appreciation we offer free global shipping on all our products.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at JANET + GEORGE without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Add products you love to your Wish List
    • Be the first to hear about up-and-coming designer collection to be added and pre-order
    • Save your address and card details so you can shop even quicker next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

You are currently not able to change the currency you pay in. You will be billed in British Pounds.

We are working on making payments in various currencies possible in the near future.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our Shipping options.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Taxes and duties are calculated according to your shipping destination. The total on the order summary page will then show you a breakdown of the costs.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.

Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please call us on +44 75 722 76 992 (from a mobile or internationally) for assistance.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is easy. You have 28 days to decide whether to keep your items. If you do not wish to keep your item, you can return them to us. Simply notify us via email and receive a returns merchandise authorization number (RMA) from us.

View more information.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded if you paid for shipping, unless your items are faulty, or your order is cancelled under the ICASRs.

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.