DELIVERY & RETURNS

Shipping Policy

Some of the JANET + GEORGE African designer collections are bespoke. This means that JANET + GEORGE and the Designer don’t hold stock. Items ordered are on a Made to Order basis. This is truly a unique experience as that specif item you ordered is especially made for you.

Made to Order Items delivery times can vary between 2-4 weeks from order date. Please keep this in mind to avoid disappointment.

All other orders are shipped from the designer location first, before arriving at your shipment location. Please keep 5-15 days for shipment in mind.

Turnaround

All orders are shipped from Monday – Friday 9am – 5pm. Next day delivery should be ordered before 13:00.

IN STOCK - SHIPPING
Area Standard Delivery Times Standard Cost Express Delivery Times Express Cost
UK 2-4 days Free Next day N/A
EU 3-7 days Free 2 days N/A
USA 5-8 days Free
Rest of the world 5-15 days Free
MADE TO ORDER - SHIPPING
Area Standard Delivery Times Standard Cost
UK 4-6 weeks Free
EU 4-6 weeks Free
USA 4-6 weeks Free
Rest of the world 4-6 weeks Free

Carriers
We use the following carriers to deliver our orders:
• Royal Mail
• UPS
• DHL

Order tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping rates
Worldwide free delivery

Back orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Return Policy

What can be returned?
All products are returnable if the product is in the same condition as when purchased. This includes the product packaging.
When do items need to be returned by?
You must return the item within 30 days of receipt.

Where do items need to be returned to?
1. Please e-mail [email protected] to request a refund and we will send you a returns sheet and assign you a tracking number.

2. Mail your returned item to:
JANET + GEORGE
Returns Department
26 Norlem Court
Pell Street
London
SE8 5EN
United Kingdom

3. Include in your package the filled in returns sheet and the original receipt.

Return exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Shipping for returns
Customer is responsible for shipping charges for returns, unless the item delivered is faulty.

Credit for returns
Your credit card or bank account will be refunded once the item is inspected and received.

Exchanges
If your item is in the same new condition as when purchased, you may exchange for a different size, colour or product.

Product packaging materials
The product’s packaging material must be in the same condition as when received.

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